Exchanges & Returns
If for any reason you are not happy with your purchase, please contact us. Our customer service team will be happy to either replace your purchase or issue you a refund.
Please note that returns or exchange requests must be made within 30 days of their delivery date. Additionally, there must be no more than 3 bars missing from each returned package for a full refund.
- For a refund or exchange on your purchase, contact us. We’ll send you a personalized return slip. Please note we do not cover any shipping costs associated with returns or exchanges.
- Complete the return slip and enclose it in the box along with the product you are returning.
- Returns and exchanges should be mailed to:
ATTN: Returns Department
214 Bluffton Road
Bluffton, SC 29910
- Once your package is received at our office, we will process your request and issue your refund. Refunds will be processed using the same payment method you used at checkout. For exchanges, items will be shipped within 5-7 business days.
For your protection, please use UPS, FedEx or Insured Parcel Post for shipment.
Our bars undergo thorough quality assurance procedures to ensure they live up to our high standards. However, if you find a damaged or defective bar upon arrival that doesn’t meet your expectations, please send us a photo of the defect so that we can assess the situation and prevent it from happening again. We will either replace the bars or issue you a full refund, whichever you prefer.